1. Return Policy
All merchandise is considered final sale and is not returnable.
Nevertheless, we want all of our customers to love their purchases and sometimes things are too big or do not compliment our under tones. Don’t worry we understand. In this case, we will honor even exchanges of unworn, unwashed and in new condition merchandise within 15 days of delivery. Original tags ( if applicable) must be attached and intact. Please note, we do charge a $5.00 restocking fee which covers your return label.
2. Order Cancellation Policy
All orders are automatically processed through our secure merchant processor and sent for shipment. All orders process within 24- 48 business hours from the time they were placed. During this process we incur irreversible fees through our merchant processor. If you wish to cancel your order BEFORE it has been shipped, you will be assessed a 20% cancellation fee before credit is issued. Shipped orders are not eligible cancellation.
3. Damaged Goods
If you have received a damaged Item please contact us at firstname.lastname@example.org within 5 days of delivery. Damaged goods on behalf of Zo et’ik Unbranded will be replaced with a new item (same style and color) at no cost to the customer
4. Sales Item
All sales including Black Friday and Cyber Monday are final sale and are not eligible for exchange.
5. Custom Orders
Custom orders are final sale and are not eligible for exchange. Zo et’ik Couture does not take responsibility for items damaged while in transit to the consumer.